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Lecture Notes in Computer Science 3552 Quality of Service-IWQoS 2005
2005 年出版400 页ISBN：3540262946 -
Assessing service quality satisfying the expectations of library customers Second Edition
2010 年出版208 页ISBN：0838910214 -
EFFECTS OF NUCLEAR WAR ON HEALTH AND HEALTH SERVICES SECOND EDITION
1987 年出版180 页ISBN：9241561092 -
Collaborative Business Process Engineering and Global Organizations:Grameworks for Service Integrati
2010 年出版318 页ISBN：9781605666891 -
INTRODUCTION TO REFERENCE WORK VOLUME II:REFERENCE SERVICES AND REFERENCE PROCESSES
1997 年出版286 页ISBN：0070342784
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